Privacy Policy

RW OpCo, LLC and its related entities (collectively, "Renters Warehouse") is committed to the privacy of your information. This Privacy Policy is meant to help you understand the information we collect, why we collect it, and how you can manage it. This Policy applies to our website at www.renterswarehouse.com (the "Site"), our app, and any related services or communications (collectively, the "Services"). By using our Site or Services, you are acknowledging that you have read, understood, and accept this Privacy Policy and our terms of service.

In this Privacy Policy, any use of the words "you", "yours," or similar expressions refers to users of this Site and our Services, as well as any other individuals whose information we collect and process. References to "we", "us, "our" or similar expressions refer to Renters Warehouse.

This Policy does not extend to anyone whose personal information is not under our control or management, including data that is collected by other websites that you may visit before or after this Site, and which are not governed by this Privacy Policy. We are not responsible for the data protection or privacy policies of any other websites, and accept no responsibility or liability for those policies. Please carefully check the policies of other websites and services you use before you visit or submit personal information.

Information We Collect

1.1 Information We Collect and Receive.

In order for you to use our Site and Services, we need to collect and process certain types of information. Depending on your use of our Site and Services, this may include:

Personal identifiers that you provide to us or that others provide about you, such as your name, address, email address, phone number, gender, and date of birth. This may include sensitive personal information, such as social security number, race, or sexual orientation;
Transaction information when you purchase or otherwise use our Services: For example, if you make or request payments with your credit card or bank account, we use your credit card or bank account information for payment, billing, and credit card validation purposes;
Information you provide as part of any maintenance request or rental lease application;
Login information, such as username and password, that you may use in connection with our services;
Information about your activity in connection with our Site and Services, including your device information (such as the type of device or browser you use, and your interactions with respect to our Site and Services);
Information about your geolocation, such as physical location based on IP address, device data, or region; and
Inferences we draw from your personal information, such as a profile reflecting your preferences, characteristics, and behavior with our Site or Services.

We will only use personal information to provide you with information, products, or services you have requested, or for other purposes set out in this Policy. Personal information does not include aggregate information from which individual identities have been removed.

1.2 Information from Children.

Renters Warehouse does not knowingly solicit or collect any personal information from anyone under 13 years of age, and children under 13 are not permitted to register for or use our Site or Services, include by subscribing to receive information from Renters Warehouse. If we become aware that a child under the age of 13 has provided us with personal information, we will delete it.

How Personal Information Is Collected and Received

We collect personal information directly from you. In order to provide the Site and Services, we may also receive personal information about you from others, as further described below:

Personal Information You Provide Directly. We collect your personal information that you provide to us directly when you take actions such as filling out a form on our Site or in our app; registering for an account with us; contacting us by email, letter, phone, or chat; interacting with us on social media; interacting with our Site or Services; or engaging in a transaction with us.
Personal Information Provided About You By Other People. We also collect personal information about you provided to us by others in order to enable you to use or benefit from our Services. For example, if someone includes your information on a rental application, we will collect the personal information they provide about you. Please note that if you are sharing someone else's personal information with us, you must be legally authorized to share such information on that person's behalf.
Personal Information From Third-Party Platforms. If you interact with us or our Services through social media, we may receive your personal information from the social media company. For example, if you post a comment to our Facebook page, we may receive your profile information and other information associated with your Facebook account from Meta.
Automatically Collected Personal Information – Browsers and Devices. We collect information that is sent to us automatically by your device or web browser, such as your IP address and information about your device and browsing history.
Automatically Collected Personal Information - Cookies and Tracers. We or our partners may use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across the Site, Services and different services and devices. You can control certain cookies through your browser settings and other tools. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You can learn more about our use of cookies from our Cookie Policy.
Third-Party Collection of Personal Information. We also allow certain third-party companies to collect information from your interactions on the Site and Services, including for their own business or marketing purposes. Please note that the practices of third parties on or via our Site or Services are subject to those companies' own privacy policies. Our Privacy Policy does not cover these third-party companies.

How We Use Information

Renters Warehouse may use the personal information we collect for the following purposes:

To meet any contractual obligations with you;
To provide and deliver our Services and Site and related support;
To develop and improve customer service: The information you provide helps us respond to your customer service requests and support needs more efficiently;
To develop and improve our Site or Services;
To allow you log into and access your account;
To deliver or process payments related to our Services: we do not share this information with outside parties except to the extent necessary to provide the service;
To run a promotion, contest, survey or other Site feature: we may send users information they agreed to receive about topics we think will be of interest to them;
To process any financial transactions or maintenance requests you make through our Site;
To keep your information secure, and to be able to verify your identity and contact information;
To alert you about updates, special offers, and other news and services from Renters Warehouse, our partners, or others, including through targeted advertising;
To ensure our Site and Services are functional, efficient, and relevant to you and your interests;
To process requests and inquiries submitted by you;
To help us create and publish content most relevant to you;
To contact you in response to sign up forms, Rental Price Analysis Requests, or requests such as our Contact Us forms;
To analyze data and trends;
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
To enforce this Privacy Policy, our terms of service, and our rights; and to protect our business interests and the interests and rights of third parties; and
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

How Information May Be Disclosed

Renters Warehouse does not sell or rent any of your personal information, and we do not share your personal information publicly without your consent. We disclose the above categories of personal information to the following categories of recipients:

To our service providers: We rely on certain trusted third-party service providers to provide, process, improve, promote, or protect our Site and Services. These service providers do things like help us store your data, process your payments, deliver the Site and/or Services to you, improve our advertising, and secure our systems.
To other entities related to Renters Warehouse: We may disclose personal information to our related companies, such as affiliates, subsidiaries, or other companies that control or that are under common control with us.
In the event of a change in control: We may disclose personal information to other companies for the purpose of evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
As necessary or otherwise required by law: We also reserve the right to disclose personal information when it is reasonably necessary to conduct our business, protect our legal rights and property, and to comply with the law.
At your direction, request or consent: We may disclose or allow access to your personal information if you otherwise consent, request, or direct us to do so.

Mobile phone numbers will not be shared with or sold to third parties for marketing purposes.

Personal Information Rights and Requests by Texas Residents

Individuals residing in Texas have certain rights regarding their personal information. Except where an exception or exemption applies, these rights include:

The ability to request that we confirm whether we are processing your personal information and to access the personal information;
The ability to request correction of inaccurate personal information;
The ability to request deletion of your personal information, subject to certain exceptions;
The ability to obtain a copy of certain of your personal information;
The ability to request that we opt you out of the processing of your personal information for the purposes of targeted advertising, the sale of personal information, or profiling in the furtherance of a decision that produces a legal or similarly significant effect.

Texas residents may submit a request by contacting 1-844-793-4948 or [email protected] and providing your name, your address, your email address, and the details of your request. You may also designate an authorized agent to make a request on your behalf.

To protect your privacy and security, we may take additional reasonable steps to verify your identity before processing or fulfilling your request. We will generally respond to your request within 45 days, unless a longer response time is necessary, in which case you will be advised accordingly. Please note that we may retain certain personal information as required or allowed by law or as necessary for our legitimate business purposes.

If we do not take action on your request, you have the right to appeal within a reasonable period of time by contacting us at 1-844-793-4948 or [email protected] and providing your name, your address, your email address, a description of your original request, and the reasons for your appeal.

Protection of your Personal Information

We take the security of your personal information seriously, and follow industry-standard practices to protect the data we collect and process. Renters Warehouse has therefore put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the personal information that Renters Warehouse collects. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.

Remember, the safety and security of your information also depends on you. Where you have chosen or we have given you a user name and password for access to certain parts of the Site or Services, you are responsible for keeping the user name and password confidential. No method of transmission over the internet or electronic storage is completely secure, so Renters Warehouse cannot guarantee its absolute security.

Data Transfers

Because Renters Warehouse is a US-based company, your information may be collected and processed in the United States. Additionally, as part of the products and services offered to you through our Site and Services, the information which we collect about you may be transferred to, and stored in, one or more countries other than where you currently reside. For example, this may occur if any of our servers or third-party service providers are located in a country other than yours. These countries may have different data protection laws than your current residence. However, if we transfer your information in this way, we will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Privacy Policy.

European Union Transfers

Data protection law in Europe requires a "lawful basis" for collecting and retaining personal information from residents of the European Economic Area. Our lawful bases include:

Performing the contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver our Services, and assist with any questions you may have.
Consent: we may ask your consent to process your personal information in some situations.
Legal compliance: Sometimes the law says we need to collect and use your data.
Legitimate interests: This is a term in data protection law that allows us to process your personal information if we have a fair reason to use your data, and only if we do so in ways which do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in running our business, including for delivering our Services, fraud prevention, quality assurance, and marketing purposes, as long as our use of your data does not materially impact your rights, freedom or interests. This allows us to improve and develop the quality of the online experience we offer all our users.

Email Notifications

We try to keep email communications to a minimum, and give you the ability to opt in to any marketing communications we send. For example, we may send you email communications relating to our Services. You may also elect to receive certain marketing email communications, in accordance with your preferences, and from which you may opt out at any time. You can always opt out of receiving email information or mobile device notifications from Renters Warehouse other than communications informing you of the completion of a purchase, user registration, correction of user data, or change of password, by logging into the Site and adjusting your user preferences in your account profile, or by sending us an email at [email protected]. If we have sent you a promotional email or mobile device notification, you may send us a return email or mobile device communication asking to be omitted from future email or mobile device distributions. This opt out does not apply to information provided to Renters Warehouse as a result of a Services purchase, Services experience, Services Request, or other transactions.

Regardless of your marketing communication preferences, we may still contact you for transactional, operational, or informational purposes, such as for customer service, reminders, or information regarding the Site or Services you are using.

Retention

We will hold your personal information on our systems for as long as is necessary to perform the relevant processing activity for that information, or as long as is set out in any relevant contract you hold with us. This is a case by case determination that depends on things like the nature of the data, why it is collected, why it is processed, and any relevant legal or operational retention needs. For example, we may retain your data for as long as you maintain an account on our Site so that we may process and deliver your orders. We may also be legally required to hold some types of information to fulfill our statutory obligations. We review our retention periods for personal information on a regular basis. When the relevant processing activity has been completed, we may destroy your data, or alternatively anonymize the data in such a way that you are not personally identifiable, either directly or indirectly.

Control of Your Information

Users or Site visitors residing in certain countries, such as the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights may include the ability to access, correct, and/or request deletion of your personal information. While these rights are not globally applicable, our customers are entitled to access the personal information that we hold about them. You can review the personal data you have provided us by accessing your account profile on our Site. To ensure that your personal information is accurate, complete, and up to date, by updating your account profile on our Site, or by contacting us through the email address below regarding any errors or updates affecting the personal information that we may hold. To delete the personal information you've provided to us, please log into your account and delete your account from the account settings page.

You may also send us an email at [email protected]. To protect your privacy and security, Renters Warehouse may take reasonable steps to verify your identity before granting access to, correcting, or deleting data. We will generally respond to your request for information within thirty days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly. Please note that we may retain certain information as required by law or as necessary for our legitimate business purposes.

Special Notice to Nevada Residents

We do not sell, rent, or lease your personally identifiable information to third parties. However, if you are a resident of Nevada and would like to submit a request not to sell your personally identifiable information, you may do so by emailing us at [email protected].

Questions, Comments, or Complaints

If you have questions or comments about this Privacy Policy, or if you are not completely satisfied with this Privacy Policy or its application by us, we invite you to convey your concerns or suggestions to us at [email protected]. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address your concern or implement the suggestion.

Renters Warehouse strives to satisfy our customers' and visitors' privacy concerns. However, if you have contacted Renters Warehouse about your issue and are still unhappy with our response, and if you are also a resident of the European Economic Area, subject to applicable law, you may also have the right to object to Renters Warehouse's use of your personal information, and to lodge a complaint with your local data protection authority. More information is available here.

Updates and Changes to this Privacy Policy

This Privacy Policy is effective from September 5, 2024. We may update this Policy from time to time. If we do, we'll let you know about any material changes, either by notifying you on the Site or by sending you an email. Any updates to this Policy will not apply retroactively. If you keep using our Site or Services after a change, that means you accept this Policy.

Your Acceptance of the Privacy Policy and Terms of Service

By using this Site or Services, you signify your acceptance of this policy and Terms of Service. If you do not agree to this Privacy Policy or the Terms of Service, please do not use our Site or Services. Your continued use of the Site or Service following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
Renters Warehouse
renterswarehouse.com
3701 Wayzata Blvd, Suite 500, Minneapolis, MN 55416
1-844-793-4948
[email protected]

This document was last updated on September 5, 2024